Accessibility

Our commitment to accessibility

Folk2Folk is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to ensure our website is accessible to all.

We believe that everyone should be able to access financial opportunities and information, regardless of their abilities or the technologies they use.

Standards and conformance

We are actively working to ensure our website conforms to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. These guidelines explain how to make web content more accessible for people with disabilities and more user-friendly for everyone.

While we aim for WCAG 2.1 Level AA conformance, accessibility is an ongoing effort, and we continue to identify and resolve issues as they arise.

Last updated: November 2025

Accessibility features

We have implemented the following accessibility features on our website:

Keyboard navigation

• Full keyboard access – All functionality is available using only a keyboard
• Skip navigation links – Quick access to main content and navigation
• Visible focus indicators – Clear visual indicators show where you are on the page
• Logical tab order – Navigation follows a predictable, intuitive sequence
• Keyboard shortcuts – Arrow keys for carousels, Escape to close pop-ups

Screen reader support

• Descriptive labels – All buttons and links have clear, meaningful names
• ARIA attributes – Proper semantic markup for interactive components
• Status announcements – Screen readers are notified of state changes (e.g., menu expanded/collapsed)
• Heading structure – Proper heading hierarchy for easy navigation
• Alternative text – Images include descriptive alt text where appropriate

Interactive components

• Accessible accordions – Open and close with keyboard, properly announced to screen readers
• Accessible modals – Focus management, keyboard support, and proper ARIA roles
• Accessible menus – Full keyboard navigation with visual feedback
• Accessible carousels – Pause on interaction, arrow key navigation, only current content is tabbable

Visual design

• High contrast focus indicators – Clear outlines and background highlights for keyboard users
• Responsive design – Works at all screen sizes
• Text resize support – Content remains readable when zoomed to 200%

How to navigate our site

Using a keyboard

• Tab – Move forward through links and buttons
• Shift + Tab – Move backward through links and buttons
• Enter or Space – Activate buttons and links
• Escape – Close pop-ups and menus
• Arrow keys – Navigate through image carousels

Using a screen reader

All interactive elements on our site are properly labelled and announced by screen readers. Our menus, buttons, and forms include ARIA labels to help you understand their purpose and state.

Technical specifications

Our website is designed to be compatible with the following assistive technologies:

Screen readers

• JAWS (Windows)
• NVDA (Windows)
• VoiceOver (macOS and iOS)
• TalkBack (Android)

Browsers

• Chrome (latest version)
• Firefox (latest version)
• Safari (latest version)
• Microsoft Edge (latest version)

Compatibility

• The website is tested on desktop and mobile devices
• The website is tested at zoom levels up to 200%
• The website supports keyboard-only navigation

Measures to support accessibility

Folk2Folk takes the following measures to ensure accessibility of our website:

• Include accessibility as part of our development and design process
• Test with assistive technologies during development
• Employ accessibility quality assurance methods
• Conduct regular accessibility audits using automated and manual testing
• Stay informed about current accessibility standards and best practices
• Train our team on accessibility requirements and implementation

Known limitations and areas for improvement

We are continuously working to improve accessibility. Some areas we are actively working on include:

• Colour contrast – In areas where colour contrast does not fully meet accessibility guidelines, we have assessed the importance of the section and determined whether the reduced contrast would significantly impact readability or disadvantage users when engaging with the content.

We appreciate your patience as we work to make these improvements.

Third-party content

Some content on our website may be provided by third parties. While we strive to work with accessible third-party services, we may not have direct control over the accessibility of all third-party content. This includes:

• Social media embeds
• Third-party payment systems
• External video platforms (YouTube, Vimeo)
• Marketing tools and analytics

We work with our partners to ensure accessibility where possible and seek accessible alternatives when available.

Feedback and contact information

We welcome your feedback on the accessibility of Folk2Folk’s website. Please let us know if you encounter any accessibility barriers or have suggestions for improvement.

Contact methods

Email: accessibility@folk2folk.com
Phone: 01566 773296
Address: Number One Business Centre, Western Road, Launceston, Cornwall, PL15 7FJ

We aim to respond to accessibility feedback within 5 business days.

When contacting us about accessibility, please include:

• The page or feature you were trying to access
• The issue you encountered
• What assistive technology you were using (if applicable)
• Any suggestions for improvement

Assessment approach

Folk2Folk has assessed the accessibility of our website using the following methods:

• Self-evaluation – Internal review by our development team
• Automated testing – Using tools such as Lighthouse, axe DevTools, and WAVE
• Keyboard navigation testing – Manual testing without a mouse
• Code review – Review against WCAG 2.1 Level AA criteria

Date of last assessment: November 2025

Continuous improvement

Accessibility is an ongoing commitment. We:

• Regularly test our website with automated and manual methods
• Review new features for accessibility before launch
• Stay updated on accessibility best practices and standards
• Listen to user feedback and make improvements based on real-world use
• Work to resolve identified issues in a timely manner

Date

This accessibility statement was created on 5 November 2025.
It was last reviewed and updated on 5 November 2025.